Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Introduction
Environmental Protection Agency Ghana ("EPA Ghana", "we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the EPA Ghana mobile application ("App").
By using our App, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our App.
Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number, and location information. This information is necessary for account creation and to verify your identity when reporting environmental violations.
Device Information
We automatically collect device information such as your device type, operating system version, unique device identifiers, and mobile network information. This helps us optimize app performance and provide better service.
Usage Data
We collect information about how you use our app, including features accessed, time spent, crash reports, and performance data. This helps us improve user experience and fix issues.
Location Data
With your explicit consent, we collect precise location data when you report environmental violations. This data is essential for accurate incident reporting and response coordination.
Camera and Media
When you submit reports, you may choose to include photos, videos, or audio recordings. We only access this media when you explicitly choose to upload it.
How We Use Your Information
Service Provision
We use your information to provide and maintain the EPA Ghana app, process environmental violation reports, and coordinate with relevant authorities.
Communication
We use your contact information to send you important updates about your reports, service announcements, and responses to your inquiries.
Analytics and Improvement
We analyze usage patterns and feedback to improve our app's functionality, user experience, and overall service quality.
Legal Compliance
We use your information to comply with applicable laws, regulations, and legal requests from government authorities.
Safety and Security
We use your information to detect and prevent fraud, abuse, and security threats to protect our users and the integrity of our service.
Data Security and Protection
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data stored on our servers is also encrypted.
Access Controls
We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information.
Regular Security Audits
We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems.
Data Minimization
We only collect and retain data that is necessary for providing our services. Data is deleted when it is no longer needed for its intended purpose.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Access and obtain a copy of your personal data
- Correct inaccurate or incomplete personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability - receive your data in a structured format
- Withdraw consent at any time (where processing is based on consent)
Third-Party Services
Analytics Services
We use third-party analytics services to understand how our App is used. These services may collect information about your usage patterns but do not collect personally identifiable information.
Cloud Storage
Your data is stored on secure cloud infrastructure that complies with international data protection standards.
Communication Services
We may use third-party services to send emails and push notifications. These services have their own privacy policies and we encourage you to review them.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Environmental violation reports and related data may be retained for extended periods to ensure compliance with legal requirements and for historical analysis purposes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational reasons. We will notify you of any material changes by:
- • Posting the updated policy in the App
- • Sending you an email notification
- • Displaying a prominent notice in the App
Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.